The Right-Sized Connections
Bond Plumbing LLC continues to meet big expectations
When a small company lands big projects, and then becomes a favorite repeat subcontractor for those same big entities, it’s time to take notice.
Bond Plumbing LLC has been quietly going about its business for nearly 30 years; but its work to provide quality service to install, repair and maintain plumbing systems has earned it an enviable reputation in the greater Seattle metropolitan area.
“From the very beginning, Bond Plumbing has had a philosophy of doing consistent, quality work for select general contractors and then letting the work and fair pricing speak for themselves,” says Dale Menzies, Administrator for the company.
Bond Plumbing has a team of five full-time employees and a long list of satisfied customers. All of its work is for commercial properties these days and that list includes numerous restaurants, businesses, warehouses, multifamily housing, labs, community centers, salons, stores and fast-food restaurants. The contractor is ideally located in Lynnwood, Washington, one of the largest concentrations of retailers in the region.
The company performs a range of specialty plumbing services that exceed the basic plumbing tasks. The Bond Plumbing team works closely with general contractors to fulfill all plumbing needs for medium-to-large properties where tens to hundreds and even a few thousand people will work or visit daily. The crew members ensure that restrooms, kitchens, laboratories and other aspects of a property are in high functioning order and meet local, state and federal codes. Most plumbing systems installed and maintained by Bond Plumbing are hidden in walls and floors; but Bond Plumbing also specializes in offering an array of fixtures and products: faucets, sinks, showers, toilets and more. The top brands are American Standard, Kohler, Rheem, Zurn, BainUltra, Elkay, TOTO and GROHE.
While skill and product impress many contractors, Bond Plumbing views its most valuable “product” to be its own reputation. “Our best product is our honesty, integrity, craftsmanship and a ‘Can Do’ attitude in problem-solving,” says the firm’s Owner and President, Curtis Bond.
These qualities date back nearly 30 years. Curtis started Bond Plumbing in 1991. A union plumber for a large plumbing and mechanical company for 14 years, he decided he wanted to own his own business, determine his own direction, and enjoy the benefits of his success. Initially, Bond Plumbing did both commercial and residential projects.
Curtis brought on his good friend Dale in 2005 to help run the office, and due to continued growth, Curtis next added his wife, Kim Bond, to the administrative team as well. Then, after decades in business as a sole proprietorship, Bond Plumbing gained limited liability company status in 2017.
The company has grown steadily through the years. Relationships inside as well as outside the company have proven to be invaluable for its success.
“It has grown through the years with careful leadership, faithful employees and continuing to take on large plumbing contracts through key relationships with a great set of general contractors,” Dale says.
This philosophy has served the company well. “Many long-standing relationships with contractors and estimators have developed into a reputation in construction circles that has spread by word-of-mouth and created repeat business,” Curtis says.
A Brand You Can Trust
Bond Plumbing is one of the preferred plumbers by several contractors for projects at both the University of Washington (UW) and the UW Medical Center. Bond Plumbing has performed jobs related to UW for more than 10 years. At one of the medical center locations in Seattle, the crew worked to complete the MRI suite and various other labs.
Bond Plumbing’s affiliations with large contractors include Lease Crutcher Lewis, GLY Construction, Centennial Contractors Enterprises, Swinerton, Kirtley-Cole Associates, FORMA Construction Company, Corstone Contractors, R|MILLER and SMARTCAP Construction.
Being a long-standing subcontractor in the network has its advantages. While the industry sees constantly churning names of contractors and crew members for this or that project, Bond Plumbing has good associations with established and reputable tradesmen, estimators, engineers, etc. “I call them the A-team,” Curtis says. “It’s great when we work together and it’s even fun when we see them working on the same job site and yet not on our team. Often these associations still bring in new business for us. When project managers or estimators have moved to other general contractors, they would invite us to get involved at the new company. And when one job is done, that same GC will send us five more.”
In the Flow
Dale attributes the company’s success to many things. He says Bond Plumbing has a reputation of being a friendly and honest company to work with. The team is also known for doing what it says it will do and always returning phone calls, even the difficult ones.
“We’re always reachable,” Dale says. “We provide quick responses based on smart scheduling and connections with others in the field, not to mention we expertly navigate the permitting process.” These qualities run deep in the company because of the leadership of Curtis himself, Dale adds. “The company is special because Curtis is personable, has integrity, is a straight shooter, makes things happen and meets everyone’s expectations. Clients always come back and ask him to sign on for more work,” he says.
One sign of a plumbing contractor’s strength is its fast response in an emergency situation. Bond Plumbing has set standards to handle those situations. When a restaurant needs attention to its plumbing—and the problem could easily disrupt operations—Bond Plumbing’s crew answers regardless of the day or hour so the restaurant does not have to shut down.
“Curtis is in and out quickly,” Dale says.
Bond Plumbing’s support of its customers who run restaurants includes working in several cities. For example, the Washington-based WildFin American Grill has locations in Tacoma, Vancouver, Issaquah and Renton and were all constructed with plumbing by Bond Plumbing. These large and popular dining establishments rely on Bond Plumbing for ongoing efficiency of their plumbing systems.
Another high-profile client is the Park Ridge Activity Center in Bothell, Washington. Bond Plumbing has readied this 30,000-square-foot event center for its grand opening later this year. The structure—part of the Park Ridge Community Church—includes 100 plumbing fixtures and 50 toilets, Curtis says.
That, and its work with various restaurants and certainly the University of Washington, goes a long way in exemplifying how the small company known as Bond Plumbing has achieved big successes in northwest Washington state. As a communications professor and a reporter and editor for decades, Steve Freeman enjoys telling the stories of fascinating companies.