Getting the Job Done
Concord Commercial Services, Inc. Achieves Success Through a Dedicated, Trustworthy Team
Providing a great service can mean a lot of things. It can mean efficiently helping a client, being friendly and professional, offering to do a bit extra, being available and attentive, or being skilled and knowledgeable. For Alan Greenwood, it’s all of the above—and more. Greenwood is at the helm of Concord Commercial Services, Inc., a full-service general contractor that takes on all licensed construction trades in-house, while also providing maintenance, daily upkeep and improvements to existing facilities.
The sheer number of services provided by Greenwood’s company is notable. From painting to masonry, from steel building erections to landscaping, no job is too big or too small. In fact, Concord Commercial Services even has a dedicated “small task service” to help immediately with unexpected issues or needs that arise in everyday work environments. This service includes setting up for special events, preparing for emergencies, helping with moving and installations, winter safety precautions and janitorial services.
“We’re like a handyman but on an industrial scale,” says Greenwood, the company’s President. “We can self-perform all of the work we do; we’re one of the few general contractors that does not sub out all of its work. We have all the trades, and we do them all.” To keep up with the large volume of work that comes with doing so much, Greenwood personally takes calls around the clock.
Evolution of the Business
Dedication to his work and the growth of this business has been deeply ingrained in Greenwood. He started working part time at the Concord Commercial Services’ predecessor company, S&S Services, more than 40 years ago when he was still in high school. At the time, S&S Services was a mom-and-pop shop that acted as an industrial paint contractor, run by a man named A.M. Sanderson and his son, David Sanderson.
Greenwood joined the company full time in 1983, after he had graduated from college. Before long, A.M. decided to move into landscaping and sell his portion of the business to Greenwood. Ten years later, David decided to join his wife’s family business, leaving Greenwood to run the company on his own. Concord Commercial Services was born.
Impressive Client Base
The flexibility that Concord Commercial Services offers has allowed the company to take on a diverse and impressive client list. Commercial companies like Coca-Cola, The Daisy Brand Foods, the Gatorade Co. and PepsiCo, Inc. have hired Concord to care for their facilities. Concord Commercial Services also provides facilities work for public-sector clients, working for a number municipalities such as the cities of Garland, Plano, Mesquite, Red Oak, Wiley, Richardson and Arlington, and public agencies, including the Texas Department of Public Safety, which requires uniform upgrades to all of its facilities across the state.
Greenwood is particularly proud to work with United Parcel Service, a client since Greenwood’s early days at S&S Services.
When Greenwood took over the business, he had the foresight to expand the company’s services to include maintenance. “It was a clear opportunity; so many of the companies that we were working for wanted to hand over the maintenance to someone they could trust,” Greenwood says. He launched what he now refers to as the “nuance repairs” side of the business, which includes all cosmetic finishes for offices, electrical work, emergency generators for fire stations, police station facility upgrades, street upgrades, air conditioning and heaters, and more. Concord Commercial Services recently upgraded a number of school buildings to include restroom provisions for differently abled and transgender students.
The company’s diversified client base and proactive approach have meant that over the past four decades, come rain or shine, there has rarely been a slow period. “When the roads ice over, we work to de-ice for numerous companies,” Greenwood says. This ability to adapt has been at the core of Concord’s business model.
Adapting to New Demands
“After 9/11 hit, it changed the way that everyone did business,” Greenwood says. “Everyone was more precautious about spending money, and it took a lot more effort and documentation to get work.” This increased demand on operations meant that once again the business had to evolve and become more efficient and more streamlined.
Now, Concord Commercial Services has two divisions—the production division, which includes the work, the crews, the products and materials, and the office division, which is entirely focused on managing the business and ensuring the care of its long-term client relationships. Concord Commercial Services crews have traveled nationwide across 26 states and into Canada for major clients that are either expanding or rebranding their facilities.
Running this complex network of clients, services and workers takes a dedicated and trustworthy team, explains Greenwood. He says the company’s success depends on a solid strategy: hiring the right people for each role and retaining experienced talent over the years.
Employees like lead painter Apolinar Francisco, who has been with the company for 24 years, and four other crew members who have been with the company over 15 years each, make it possible for Concord Commercial Services to maintain quality work even as the company goes through the pains and challenges of growing.
The team fluctuates from 35 to 75 workers, depending on what is required from the client base at a given time. “I’m very proud that this business provides for so many families,” says Greenwood.
Especially now that the company operates at such a large scale, one of Greenwood’s priorities is to promote a safety philosophy among all of his employees, associates and customers. While the company has always been dedicated to achieving compliance with regulatory standards, Greenwood is currently developing a new suite of safety programs, which includes conducting and monitoring commercial, industrial and residential jobs sites, and undergoing hazard assessments.
“I have a big task ahead of me,” says Greenwood, who believes that all injuries or property loss is preventable.
“I’m proud that we can be responsive and avoid unnecessary hazards. I’m also proud we meet each client’s needs immediately, regardless of the size of the task, the facility location, the time of day or the time of the week, and we do it safely and professionally,” he says.